We endeavour to dispatch standard orders within 2 business days, unless a different timeframe is stated on the product page. During peak sale or holiday periods, dispatch may take up to 4 business days.

Packs usually take 14 business days to leave our warehouse. If a different timeframe is listed on the product page, the product page timeline takes priority.

If a locally produced item within your pack is out of stock, it will be placed on backorder and we will email you an estimated time of arrival. If you prefer not to wait, you may contact us to request a pro rata refund for that component of the pack.

If your order contains both standard items and sublimated gear, the full order will usually be held and shipped together once the sublimated items are ready. If you need in-stock items earlier, please contact us to ask whether split shipping is available. Additional shipping fees may apply.

If your order is returned to us due to an incorrect or incomplete address, failed delivery attempts, or missing contact details, we will hold it at our warehouse and make reasonable attempts to contact you. A reshipping fee will apply if you would like the order resent.

Custom uniforms and sublimated items usually take approximately 6 weeks to be completed and shipped. Small quantities may occasionally be available sooner, but you should always allow the standard production timeframe.

You are welcome to request your preferred player number when placing your order. All number requests are sent to the club for review and approval to avoid clashes within the team, age group, or playing group.

Player numbers are reviewed and approved by the relevant club. We do not allocate, approve, reserve, or manage player numbers on behalf of clubs.

An exchange may be possible if suitable spare stock is available. Because playing uniforms include player numbers, you may need to be flexible with the replacement number and the club must approve the allocation.

Items personalised or customised specifically for you, such as items with a name, initials, player number, personal sponsor, customer requested sponsor, or other customer specific details, are not eligible for change of mind returns, exchanges, or refunds.

Some club, supporter, sublimated, or teamwear items with standard logos, club branding, or store designs may still be eligible for a change of mind return, exchange, or refund if they are in brand new, resalable condition and meet our standard return conditions.

Yes, we offer a 30-day return policy for change of mind purchases. Items must be unworn, unused, with all tags attached, and in their original packaging where applicable. Proof of purchase is required.

Return shipping for change of mind returns must be paid by the customer.

No. Sale prices, discount codes, promotional offers, and promotional items are only available during the advertised promotional period and must be applied at the time of purchase.

A price change after an order has been placed does not qualify for a refund, partial refund, credit, or price adjustment under our change of mind policy.

If an item you ordered is out of stock, we will cancel that item and issue a refund to your original payment method. If it was the only item in your order, your shipping fee will also be refunded.

No. Socks cannot be exchanged, refunded, or returned for change of mind or incorrect sizing for hygiene and product safety reasons.

Please contact us straight away so we can review the issue. In line with Australian Consumer Law, we will provide an appropriate remedy for genuine product faults, which may include a repair, replacement, or refund.